Cancellation Before Dispatch: Customers can cancel an order within 24 hours of placement or before the order has been dispatched from our warehouse/partner vendor site, whichever is earlier. A full 100% refund will be issued for cancellations made prior to dispatch.

Cancellation After Dispatch: Once an order is dispatched or in transit, cancellations are evaluated on a case-by-case basis. Heavy building materials or freight-in-transit orders cancelled after dispatch may attract standard return logistics and restocking charges.

How to Cancel: To request a cancellation, go to your account dashboard under 'My Orders' or contact our support team at +91 9632585741 / +91 9832585785 or email contact@ckart.store with your Order ID.

Returns or replacement requests are accepted within 7 days of delivery under the following conditions:

• Product received is physically damaged, defective, or cracked upon delivery.
• Incorrect or mismatched product/size/brand delivered compared to the confirmed order.
• Missing components, fixtures, or accessories.

Requirement: The product must be unused, in its original packaging, with all manufacturer seals, tags, invoice, and accessories intact. Proof of damage/defect (unboxing video or photographs) must be shared with customer support within 48 hours of delivery.

The following items are non-returnable and non-refundable unless verified as damaged or defective upon arrival:

• Custom color tinting/mixed paints prepared specifically per customer specifications.
• Items modified, cut-to-length (e.g. customized pipes/cables), or altered at customer request.
• Products damaged due to improper handling or installation at the customer site.